Welcome to SOAR!  Encouraging kids to become real life Superheroes!


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FAQ

General Help & FAQ

  • What items are included in every mission?
    Every mission includes: Comic Book, Sticker Sheet, Trading Card, and Mission Card. Additional items are also included in every mission, but those items very from mission to mission.
  • How long have you been in business?
    We've been making custom super hero capes since 2001! We're no fly-by-night operation and we plan to be around for many years to come!
  • Is my information private?
    Your information is safe with us! We never sell, share, give or send your information to any 3rd party. Ever. Period. You can read our complete Privacy Statement here
  • What is the recommended age range for SOAR?
    Recommended for ages 3 - 10. Some missions may include small parts, so it is NOT recommended for children under 3.
  • Where are you located?
    We're located in the suburbs of Detroit, Michigan. Our crack team of super hero apparel makers, web gurus and customer support people are also located right here in the Detroit area.

Payment & Shipping Help & FAQ

  • Can I cancel my order?
    Yes. At any time if you are not completely satisfied you may cancel your order. You will receive a full refund if the products have not yet been made. If the products have already been made and/ or shipped you will be charged the full amount.
  • Can I order by Phone?
    It depends. If you are having difficulties using the site or or are unable to access the site then you may place an order by phone.
  • Do you ship international?
    Yes! We ship our products all over the world.
  • How does my order ship & arrive?
    We ship with USPS (United States Postal Service). The order packaging type will depend on how many products are in your order.
  • I need my order NOW! Can you make and send it ASAP?
    Yes we can! Once you get to the checkout shopping cart be sure to choose the fastest shipping option available.
  • Is your site secure?
    YES! Our site is very secure. In fact it meets the highest standards for PCI (Payment Card Industry) Security Compliance. Our site is PCI Level 1 which means it is as secure as an online site can possibly be. In addition we take extra measures to ensure the security of your data on our site.
  • What forms of payment do you accept?
    We accept Visa, Mastercard, Discover and PayPal.

Affiliate Help & FAQ

  • I don't have a blog or a website. Can I still make money with your Affiliate Program?
    Yes you can! All you need to do in order to earn money from our affiliate program is to sign up and get people to click on your personal affiliate link. You can put this link anywhere: in an email to friends and family, on your Twitter page, on a Myspace or Facebook page, too. Every time someone clicks on your affiliate link and makes a purchase from our store you will get a commission.

Wholesale Help & FAQ

  • What are the requirements to become a wholesaler?
    In order to buy our products at wholesale price you must order a minimum of 100 products per month.

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